Legal

Privacy Policy

How we collect, use, and protect your personal information.

Your Data is Protected
We use SSL/TLS encryption for all communications
We Never Sell Your Data
Your information is never sold or rented to third parties
Full Transparency
We explain exactly how and why we use your data
Last Updated
2026-07-20

1 Introduction

Compulife for Computers & General Trading Co., operating under the trade name Compulife.Co Smart IT Solutions, respects the privacy of its customers and visitors to its online store and is committed to protecting the personal data collected or processed while using our website or purchasing our products and services.

This Privacy Policy explains the types of data we collect, the purposes for which we use it, how we protect it, the parties with whom it may be shared when necessary, and the rights available to customers regarding their personal data.

For the purposes of this Policy, the term "Store" refers to the official website www.compulife.ps, as well as any official electronic pages or digital channels operated by Compulife for processing orders or providing customer support.

2 Store Information

-Legal Name: Compulife for Computers & General Trading Co.

-Trade Name: Compulife.Co Smart IT Solutions

-Company Registration Number: 563147990

-E-Commerce Registration Number: 563147990

-Tax Registration Number: 563147990

-Address: Al-Rimal, Al-Rahab Mall, Third Floor, Gaza, Palestine

-Website: https://www.compulife.ps

-Email: info@compulife.ps

-Phone / WhatsApp: +970 56 721 7215

3 Scope of this Policy

This Privacy Policy applies to personal data collected through:

  1. Creating an account or using the online store.
  2. Purchasing software licenses, subscriptions, and digital products.
  3. Purchasing computers, computer components, and accessories.
  4. Requesting installation, maintenance, or technical support services.
  5. Requesting wholesale quotations or registering as a reseller or distributor.
  6. Communicating with us via email, telephone, or WhatsApp.
  7. Subscribing to newsletters and marketing communications.
  8. Submitting complaints, warranty claims, or return requests.
  9. Receiving remote technical support with the customer's consent.

This Policy does not apply to independent third-party websites or services, including Microsoft, Kaspersky, payment gateways, shipping providers, or any other external services, which are governed by their own privacy policies.

4 Information We Collect

Depending on your interactions with us, we may collect the following categories of information:

Identity and Contact Information

  1. Full name.
  2. Business or company name (for wholesale customers).
  3. National ID number or company registration number, where required by law or for invoicing purposes.
  4. Phone number and WhatsApp number.
  5. Email address.
  6. Billing or delivery address.
  7. Country, governorate, city, and area.

Account Information

  1. Username.
  2. Encrypted password (if account registration is available).
  3. Login history and account-related activities.
  4. Language and communication preferences.

Compulife will never request your password for your Microsoft, Kaspersky, or any other third-party account unless there is a clearly defined technical necessity and your explicit consent has been obtained as part of a specific support service. We always recommend that customers enter their passwords themselves and never disclose them to anyone.

Order and Transaction Information

  1. Products and services ordered.
  2. Order and invoice numbers.
  3. Quantities, prices, currency, discounts, and taxes.
  4. Payment, delivery, and activation status.
  5. Purchase, renewal, and order dates.
  6. Warranty, maintenance, and return information.
  7. Communications related to your order.

License and Subscription Information

To provide licenses and subscriptions, we may collect:

  1. The email address used for product activation.
  2. Customer or company name.
  3. License type, validity period, and number of devices or users.
  4. Activation, expiration, and renewal dates.
  5. Partial order numbers or serial numbers when required for support.
  6. Activation key delivery status or subscription account linking status.

For security reasons, we never display complete activation keys on public pages and never disclose them to anyone other than the customer or their authorized representative.

Payment Information

We may collect:

  1. Selected payment method.
  2. Transaction amount and currency.
  3. Payment or transfer reference number.
  4. Payment confirmation receipt when necessary.
  5. Payer's name and any information required to verify the transaction.

We may receive only limited payment confirmation details, such as payment status, transaction amount, and payment reference number, solely for the purpose of completing your order, issuing invoices, and responding to payment-related inquiries.

Technical Support and Maintenance Information

When you request technical support, we may collect:

  1. Device type and operating system.
  2. Device serial number, when necessary.
  3. Details of the reported issue and any error messages.
  4. Maintenance and diagnostic records.
  5. Screenshots or files voluntarily provided by the customer.
  6. Technical contact information.
  7. Records of remote support sessions, including their date, duration, and purpose.

Remote access to a customer's device is performed only with the customer's prior consent and solely for the purpose of delivering the requested service. Customers are advised to close any sensitive files and create a backup of their important data before a remote support session begins.

Technical and Usage Information

Our website may automatically collect certain technical information, including:

  1. IP (Internet Protocol) address.
  2. Device type, browser type, and operating system.
  3. Date and time of website visits.
  4. Pages viewed and browsing activity.
  5. Referral source.
  6. Security and system log records.
  7. Cookie identifiers.

Marketing and Communication Information

We may collect:

  1. Your consent to receive promotional communications.
  2. Your preferred communication channels.
  3. Email open rates or interaction statistics, where supported by the messaging platform.
  4. Requests to unsubscribe from marketing communications.

5 How We Collect Information

We collect personal information through various sources, including:

  1. Information you voluntarily submit through our website.
  2. Orders, invoices, and contact forms.
  3. Email correspondence, WhatsApp messages, and telephone calls.
  4. Visits to our company premises.
  5. Technical support and maintenance sessions.
  6. Cookies and similar tracking technologies.
  7. Payment and shipping service providers, to the extent necessary to complete transactions.
  8. Software vendors and authorized distributors, where necessary for product activation, licensing, warranty processing, or technical support.

6 Purposes of Processing Personal Data

We process personal data solely for the following purposes:

  1. Creating and managing customer accounts.
  2. Reviewing, confirming, and fulfilling orders.
  3. Issuing invoices and maintaining financial records.
  4. Delivering digital products and activation keys.
  5. Activating and managing software licenses and subscriptions.
  6. Delivering physical products.
  7. Providing technical support, maintenance, and warranty services.
  8. Sending reminders regarding subscription or license expiration.
  9. Processing replacement, return, refund, and complaint requests.
  10. Preventing fraud, abuse, and unauthorized activities.
  11. Communicating with customers regarding their orders or requested services.
  12. Improving website functionality and user experience.
  13. Protecting our website, systems, and customer accounts.
  14. Sending promotional offers and marketing communications where legally permitted or based on your consent.
  15. Complying with legal, accounting, and tax obligations.
  16. Establishing proof of electronic transactions and protecting the legal rights of both Compulife and its customers.

We will not process personal data for purposes that are incompatible with those described above unless we notify you and obtain your consent where required by applicable law.

7 Legal Basis for Processing Personal Data

Depending on the circumstances, Compulife processes personal data based on one or more of the following legal grounds:

  1. Your consent.
  2. The necessity of performing or fulfilling a contract or order.
  3. Taking steps at your request before entering into a contract.
  4. Compliance with legal or regulatory obligations.
  5. Protecting the Store, its customers, and its systems from fraud, abuse, or cybersecurity threats.
  6. Managing warranty services, technical support, legal claims, and dispute resolution.

You may withdraw your consent to receive marketing communications at any time. Such withdrawal will not affect the lawfulness of processing required to fulfill your orders, provide requested services, or comply with our legal obligations.


8 Sharing of Personal Data

Compulife does not sell, rent, or disclose personal data for independent commercial purposes.

We may share only the minimum amount of personal data necessary to fulfill the customer's request with the following parties:

  1. Software vendors and licensing providers, such as Microsoft and Kaspersky, where required for product activation, licensing, or technical support.
  2. Authorized distributors and suppliers.
  3. Licensed payment service providers.
  4. Shipping and delivery companies and their authorized personnel.
  5. Hosting, email, backup, and cybersecurity service providers.
  6. Customer relationship management (CRM), invoicing, and support system providers.
  7. Accountants, auditors, and professional advisors.
  8. Government authorities, regulatory bodies, or courts where disclosure is required by applicable law.

All third parties acting on our behalf are contractually required to use personal data solely for the purpose of providing the requested services, to maintain appropriate security measures, and not to use such data for any unrelated purpose.

When a customer leaves the Compulife website and accesses Microsoft, Kaspersky, a payment platform, or any other third-party service, that third party becomes independently responsible for processing personal data in accordance with its own Privacy Policy.

9 International Data Transfers

Compulife may use cloud-based services or technology providers whose servers are located outside the State of Palestine.

Where international transfers occur, we take reasonable technical and organizational measures to ensure that personal data remains protected and is processed only for the purposes described in this Privacy Policy.

By using our services or requesting activation of products that require a global account, you acknowledge that certain information necessary for providing those services may be processed in countries where the relevant software vendor or service provider operates, in accordance with their own Privacy Policy and Terms of Service.

10 Cookies

Our website may use cookies and similar technologies for the following purposes:

  1. Operating the online store, shopping cart, and customer login.
  2. Remembering language preferences and website settings.
  3. Protecting the website against fraud and unauthorized access.
  4. Monitoring website performance and identifying technical issues.
  5. Analytics and advertising, where permitted by your consent.

Essential cookies are required for the proper operation of certain website functions.

Analytics and marketing cookies are used only where applicable and in accordance with your preferences and any legally required consent.

You may disable cookies through your browser settings; however, doing so may affect the functionality and performance of certain features of the website.

11 Marketing Communications

Compulife sends promotional communications by email, telephone, or WhatsApp only where permitted by law or with the customer's consent.

You may unsubscribe from marketing communications at any time by:

  1. Clicking the unsubscribe link included in marketing emails.
  2. Sending the word "Unsubscribe" through the available communication channel.
  3. Contacting us at info@compulife.ps.

Please note that we may continue sending non-promotional communications related to your orders, invoices, product activation, security notifications, warranties, or other essential service-related matters.

12 License Renewal Reminders

Due to the nature of our products and services, Compulife may retain limited information, including the customer's name, contact details, license type, and license expiration date, for the purpose of sending renewal reminders.

This information is used solely for customer service and license management purposes and does not constitute automatic renewal unless the customer has explicitly agreed to an automatic renewal service under clearly stated terms.

Customers may request to stop receiving marketing-related renewal reminders at any time.


13 Remote Technical Support

When providing remote technical support services:

  1. We obtain the customer's consent before initiating any remote session.
  2. The customer remains able to monitor and terminate the session at any time.
  3. Remote access is limited strictly to the services requested by the customer.
  4. Customer files will not be copied unless necessary and only with the customer's consent.
  5. We do not record remote support sessions without informing the customer and obtaining prior consent.
  6. Customers are encouraged to back up their important data before the session begins.
  7. Remote access privileges terminate immediately after the support session unless the customer expressly agrees to an ongoing support arrangement.

Compulife shall not be liable for any loss of data resulting from pre-existing hardware failures, malware, software corruption, or device damage, except where liability is required by applicable law or results directly from proven negligence on the part of Compulife.

14 Data Security

Compulife implements appropriate administrative, technical, and organizational safeguards to protect personal data, including, where applicable:

  1. Restricting access to authorized personnel only.
  2. Using secure communications and appropriate encryption technologies.
  3. Protecting accounts with strong passwords and multi-factor authentication where available.
  4. Keeping systems and security software up to date.
  5. Performing regular backups and applying appropriate access controls.
  6. Logging significant system activities and monitoring unauthorized access attempts.
  7. Training employees on confidentiality and data protection practices.
  8. Assessing service providers who process personal data on our behalf.

While we strive to protect your personal information using industry-standard security measures, no method of electronic transmission or storage can be guaranteed to be completely secure. We continuously work to reduce security risks and respond promptly to any security incidents.

15 Data Breaches

If Compulife becomes aware of a security breach that results in the unauthorized disclosure of customers' personal data, we will take appropriate measures to contain the incident, investigate its cause, and minimize its impact.

Where required by applicable law, we will notify the competent authorities, including the Palestinian Ministry of National Economy or other relevant regulatory authorities.

We will also notify affected customers whenever such notification is legally required or necessary to help protect their interests.

16 Data Retention

Compulife retains personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

  1. Maintaining customer accounts and contractual relationships.
  2. Managing software licenses, warranties, and technical support.
  3. Resolving complaints, disputes, and legal claims.
  4. Complying with accounting, tax, and legal record-keeping requirements.
  5. Preventing fraud and maintaining evidence of electronic transactions.

Once personal data is no longer required for legal or operational purposes, it will be securely deleted or irreversibly anonymized.

Certain records, such as invoices and financial transaction data, may be retained even after an account deletion request where retention is required by law.

17 Your Rights

Subject to applicable laws, customers have the right to:

  1. Know what personal data we hold about them.
  2. Obtain a copy of their personal data.
  3. Request correction or updating of inaccurate information.
  4. Request deletion of personal data where there is no lawful basis for continued processing.
  5. Withdraw consent for marketing communications.
  6. Object to certain processing activities.
  7. Request restriction of processing where legally applicable.
  8. Request closure of their customer account.
  9. Submit complaints regarding the processing of their personal data.

To exercise any of these rights, please contact us at:

complaints@compulife.ps

To protect customer privacy, we may request verification of the identity of the individual submitting the request before processing it.

18 Children's Privacy

Our Store and services are intended for adults. Individuals under the age of 18 are not permitted to create customer accounts.

Purchases made on behalf of minors, including software subscriptions, digital products, and games, must be completed by a parent or legal guardian under their supervision and responsibility.

Compulife does not knowingly collect personal information from children or create independent accounts for minors.

If we become aware that an account has been created by a minor or that personal information has been collected without the consent of a parent or legal guardian, we reserve the right to suspend or permanently close the account and delete the associated personal data, except where retention is required by law or necessary to complete an existing transaction.

By registering an account, users confirm that the information they provide is accurate and truthful.

19 Customer Responsibilities

By using the Compulife website and services, customers agree to:

  1. Provide accurate, complete, and up-to-date information.
  2. Maintain the confidentiality of their account credentials and passwords.
  3. Notify Compulife immediately of any unauthorized use of their account.
  4. Use the website and services only for lawful purposes.
  5. Refrain from attempting to gain unauthorized access to our systems or networks.
  6. Avoid uploading malicious software, viruses, or harmful content.
  7. Respect all applicable intellectual property rights.

Customers are solely responsible for activities performed through their accounts unless such activities result from a security failure attributable to Compulife.

20 Third-Party Links and Services

Our website may contain links to external websites, software vendors, payment gateways, social media platforms, or other third-party services.

These third-party websites operate independently from Compulife and have their own Privacy Policies and Terms of Service.

Compulife is not responsible for:

  1. The privacy practices of third-party websites.
  2. The content published on external websites.
  3. The security of services provided by third parties.
  4. The collection or processing of personal data carried out by third parties.

We encourage customers to review the Privacy Policy of any external website before providing personal information.

21 Changes to this Privacy Policy

Compulife reserves the right to amend or update this Privacy Policy at any time to reflect:

  1. Changes in applicable laws or regulations.
  2. Updates to our products or services.
  3. Improvements to our security practices.
  4. Changes in our business operations.

When material changes are made, the updated version will be published on our website together with the revised "Last Updated" date.

Where required by law, customers may also be notified through email, website notices, or other appropriate communication channels.

Continued use of the website after the revised Privacy Policy becomes effective constitutes acceptance of the updated Policy.

22 Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the processing of your personal data, please contact us using the following information:

Compulife for Computers & General Trading Co.

Trade Name: Compulife.Co Smart IT Solutions

Address: Al-Rimal, Al-Rahab Mall, Third Floor, Gaza, Palestine

Website: https://www.compulife.ps

Email: info@compulife.ps

Privacy & Data Protection Inquiries: privacy@compulife.ps

Complaints: complaints@compulife.ps

Phone / WhatsApp: +970 56 721 7215

23 Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws and regulations of the State of Palestine.

Any dispute arising from or relating to this Privacy Policy shall be subject to the jurisdiction of the competent Palestinian courts unless mandatory applicable law provides otherwise.

Nothing in this Privacy Policy limits any rights granted to consumers under applicable consumer protection laws.

24 Effective Date

This Privacy Policy becomes effective on the date published on the Compulife website and remains in effect until replaced by a newer version.

Last Updated: 30/7/2026